Job Description & Summary

Customer Service Associate – Job Summary

As a Customer Service Associate, you’ll serve as the primary point of contact for customers, assisting with queries, resolving issues, and ensuring a smooth and friendly experience.

Skills Required
  • Strong verbal and written communication
  • Empathy and active listening
  • Patience and problem-solving ability
  • Basic computer skills (MS Office, CRM familiarity)
  • Time management and follow-up
Qualifications
  • Bachelor’s degree (any stream)
  • Fresher or up to 1 year of experience in customer support or related field
Key Responsibilities
  • Respond to customer queries and concerns promptly
  • Maintain communication logs and service records
  • Guide new users on platform/service usage
  • Coordinate with internal teams to resolve customer issues
  • Maintain a positive and helpful tone in all interactions
Social Media Associate – Job Summary

This role involves creating engaging content, interacting with online audiences, and growing the brand’s presence across social platforms.

Skills Required
  • Creativity and trend-awareness
  • Basic design skills (Canva or similar tools)
  • Understanding of social media algorithms
  • Communication and engagement tactics
  • Basic knowledge of social media analytics
Qualifications
  • Bachelor’s degree in Marketing, Communication, or related field
  • Interest or experience in content creation, social media handling
Key Responsibilities
  • Create and post content on social platforms regularly
  • Engage with followers and respond to comments/messages
  • Identify trends and suggest creative ideas
  • Track insights and prepare performance reports
  • Build connections with relevant pages and individuals
Process Associate – Job Summary

As a Process Associate, you’ll support the smooth execution of internal tasks, project tracking, and data management to ensure timely and structured workflows.

Skills Required
  • Attention to detail
  • Basic data handling (Excel/Google Sheets)
  • Good organizational skills
  • Ability to follow SOPs
  • Team coordination
Qualifications
  • Bachelor’s degree (any stream)
  • Familiarity with project workflows or task management is a plus
Key Responsibilities
  • Update and maintain trackers and task boards
  • Assist teams with task assignments and follow-ups
  • Support backend operations and documentation
  • Ensure adherence to standard processes
  • Collaborate with internal teams to ensure smooth project flow
Operations Associate – Job Summary

The Operations Associate will be responsible for overseeing the daily execution of tasks, ensuring timelines are met, and supporting the smooth functioning of operational activities.

Skills Required
  • Multi-tasking and execution ability
  • Strong communication and coordination
  • Ownership mindset
  • Basic understanding of business flow
  • Problem-solving on the go
Qualifications
  • Bachelor’s degree (preferred: Business/Operations/Logistics)
  • Good interpersonal and task management skills
Key Responsibilities
  • Follow up with teams and vendors for updates
  • Monitor task flow and report on progress
  • Support field coordination if required
  • Ensure daily operations are moving without delays
  • Help with cross-functional coordination
Business Analyst – Job Summary

A Business Analyst is expected to collect, analyze, and interpret data to help the company make better decisions and improve business performance.

Skills Required
  • Analytical thinking
  • Excel and basic dashboarding
  • Attention to patterns and trends
  • Report preparation
  • Good communication to explain insights
Qualifications
  • Bachelor’s degree in Business, Economics, Statistics, or relevant field
  • Knowledge of data tools (Excel, Google Sheets; added plus: Power BI, Tableau)
Key Responsibilities
  • Collect and organize performance data
  • Analyze patterns, inefficiencies, or improvements
  • Prepare simple dashboards and reports
  • Support leadership in making data-informed decisions
  • Identify trends and give actionable insights

Terms & Conditions for BPS Training(Entry Level)

1. Training Nature
  • This is an unpaid training program (No stipend will be provided).
  • Duration: 3 months.
  • We provide training in communication and business skills throughout the training period.
  • Based on performance, discipline, and business needs, trainees may be offered a full-time role.
  • There is no guarantee of placement after training. Selection depends purely on merit and attitude.
2. Work Commitment
  • No fixed working hours – trainees are expected to be available based on business needs.
  • No remote working is permitted under any circumstance.
  • Weekly two times, trainees must report to the office physically. Remaining days will follow a hybrid mode schedule as assigned.
  • Mobile usage during working hours is strictly prohibited. Hybrid mode trainees may use mobile phones only for work-related purposes with prior approval.
3. Communication & Leave Policy
  • All leaves must be formally communicated through email.
  • No casual leave will be permitted during training, except Sundays. Only 1 sick leave per month is allowed.
  • Emergency leave must be notified and justified professionally.
  • Long uninformed absence will result in immediate termination of training.
4. Discipline (Must Follow in All Modes: In-Person & Hybrid)
4.1 Communication Discipline
  • All communication must be professional, respectful, and goal-focused.
  • Use formal language in emails, chats, and calls.
  • Respond promptly to messages and updates.
  • Avoid unrelated discussions during working hours.
4.2 Network Discipline
  • Do not share internal tools, data, or content with outsiders or unauthorized platforms.
  • Use only approved company platforms (e.g., Google Drive).
  • Do not store company files or client materials on personal devices.
4.3 Client Discipline
  • Speak in client calls only when approved.
  • Never commit anything to clients without HR’s consent.
  • Dress appropriately and maintain professional conduct in all external communication.
  • Punctuality and clarity in client meetings are mandatory.
5. Client Interaction & Safety
  • Women trainees are not allowed to attend client meetings alone. Any meeting outside the office must be accompanied by a supervisor or team lead.
  • All external conversations and visits must follow professional conduct and company safety protocols.
6. Nominee & Personal Details
  • Submission of Nominee Details (Name, Relationship, Contact) is mandatory during joining.
  • ID proof and current address proof must be submitted before training begins.
7. Performance & Termination
  • If performance is unsatisfactory, the trainee may be removed from the program at any time without warning.
  • Delay in task submissions, repeated mistakes, or failure in communication will lead to termination.
  • No certificate will be provided for incomplete or terminated training.
8. Multiple Employment Restriction
  • Trainees are strictly prohibited from working with any other company during the training period.
  • If found violating, the individual will be fined ₹50,000, and legal action may be taken.
9. Confidentiality & Intellectual Property
  • All data, ideas, and content developed during the training are the intellectual property of the company.
  • Sharing company information, tools, or files externally will result in legal action and termination.
10. Post-Training Benefits (Only If Successfully Completed)
  • Training Completion Certificate
  • Individual Experience & Feedback Report
  • Eligibility for full-time employment based on performance
11. Miscellaneous
  • Any form of disrespect, harassment, or indiscipline will result in direct action without further warning.
  • Misuse of company tools, files, or systems will not be tolerated.
  • Final decisions regarding role changes, continuation, or employment offer rest solely with the company.
WhatsApp Chat