Gen-i’s Always-On IT Operations & Support

End-to-end IT infrastructure, monitoring, and user support services that ensure system reliability, minimize downtime, and enable smooth business operations.

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Infrastructure Management

We maintain on-premise and cloud systems, networks, and servers to deliver seamless performance. Infrastructure stability is our core priority.

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Help Desk & Technical Support

24/7 help desk services to resolve IT issues related to hardware, software, and connectivity. Multi-level support ensures faster resolutions.

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System Monitoring & Maintenance

Our proactive monitoring tools identify and fix performance issues before they impact users. Scheduled maintenance keeps everything running smoothly.

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Backup & Disaster Recovery

Automated backups, recovery systems, and business continuity planning protect your data and operations during outages or incidents.

Grow your Business with our Innovative Solutions

IT Operations and Support
Feature

Reinforce your IT landscape with scalable operations, proactive monitoring, and real-time support.

42%
Analytics

Achieve near-continuous availability with infrastructure and monitoring best practices.

5X
Revenue

Reduce operational downtime losses and safeguard business productivity.

₹2.3M

Full-Spectrum IT Operations for Business Continuity

IT support agencies ensure stable and secure IT environments while handling technical issues, upgrades, and performance optimization.

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Network & Infrastructure Management
  • Server & Storage Management
  • Cloud & Hybrid Infrastructure Setup
  • Network Configuration & Monitoring
  • Patch & Firmware Updates
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IT Help Desk Services
  • Tier 1, 2, and 3 Support
  • SLA-based Ticket Resolution
  • Remote & On-site Troubleshooting
  • Hardware & Software Issue Handling
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Real-Time Monitoring & Alerts
  • 24/7 System Monitoring
  • Real-Time Alerts & Auto-Resolution
  • Log Management & Audit Trails
  • Capacity Forecasting
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Security & Access Management
  • Antivirus & Firewall Management
  • Identity & Access Control
  • Security Patch Rollouts
  • Threat & Vulnerability Scans
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Data Backup & Disaster Recovery
  • Daily/Weekly Backup Scheduling
  • Cloud-Based Recovery Options
  • RPO/RTO Planning
  • Failover Testing & Validation
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IT Asset Lifecycle Management
  • Procurement & Asset Tagging
  • License & Warranty Tracking
  • Device Health Reports
  • End-of-Life Disposal Planning

Our Approach

At Gen-i’s Always-On IT Ops, we blend intelligent automation, real-time monitoring, and highly skilled technical teams. Our flexible model adapts to your current IT landscape—whether cloud-based, on-premise, or hybrid ensuring resilient operations and responsive support tailored to your business environment.
 

Service Benefits

  • Maximum Uptime
  • 24/7 Support Availability
  • Proactive Issue Resolution
  • Scalable Infrastructure
  • Secure System Management
  • Business Continuity Planning
  • Cloud & On-Premise Expertise
  • User Satisfaction Boost

You have Questions we have Answers

We support all three: fully cloud-native environments, traditional on-prem systems, and hybrid infrastructures using tools like AWS, Azure, or private clouds.
With tiered support levels and automation, most issues are resolved 4X faster than standard SLAs, depending on severity.
Yes, our support operations run 24/7 across time zones, ensuring immediate response regardless of your location or business hours.
We implement automatic backups, structured recovery plans, and periodic disaster simulations to ensure minimal data loss and rapid recovery.
We use a combination of industry-leading tools like Zabbix, Nagios, Datadog, and custom dashboards for real-time system and application monitoring.