Shipping and Delivery Policy

1. Introduction

At WEGENI - IT SERVICES & CONSULTING (OPC) PRIVATE LIMITED ("WeGeni," "Company," "we," "us," or "our"), we primarily provide digital services, consulting, and technology solutions that do not involve physical shipping. However, in cases where tangible products, software licenses, or documentation are delivered, this Shipping and Delivery Policy applies.

By using our services or purchasing any digital or physical products from https://wegeni.com/, you agree to this policy.

2. Digital Product Delivery

For digital products, software solutions, or IT services, delivery will be conducted as follows:

  • Access credentials, software licenses, or downloadable content will be provided via email or a secure portal.
  • Most digital services will be delivered within 24-72 hours, depending on the service package.
  • Customers will receive a confirmation email upon successful order processing.
3. Service Delivery Timelines

For IT services, website development, SaaS solutions, or consulting engagements:

  • Delivery timelines are discussed and agreed upon before project initiation.
  • Milestones, updates, and final deliverables will be shared as per the service agreement.
  • Any delays due to third-party dependencies, client-side approvals, or force majeure will be communicated proactively.
4. Physical Product Shipping (If Applicable)

If we offer any physical products such as software kits, marketing materials, or hardware-related solutions, the following terms apply:

  • Shipping Locations: We currently deliver within India and select international locations.
  • Shipping Time: Standard delivery takes 5-10 business days, while express shipping (if available) takes 2-5 business days.
  • Shipping Costs: Any applicable shipping fees will be displayed at checkout.
  • Order Tracking: If applicable, tracking details will be shared via email.
5. Non-Delivery or Delays

If a service or digital product is not delivered within the agreed timeframe due to technical issues:

  • Customers should contact us at business@wegeni.com for resolution.
  • Refunds or compensations for delays will be considered on a case-by-case basis.

For physical products, if a shipment is delayed or lost, we will investigate and take appropriate action, including resending the item or issuing a refund if necessary

6. Changes to This Policy

We reserve the right to update or modify this Shipping and Delivery Policy at any time. Continued use of our services after any updates constitutes acceptance of the revised terms.

7. Contact Information

For any queries regarding shipping or delivery, reach out to us at:

  • Company Name: WEGENI - IT SERVICES & CONSULTING (OPC) PRIVATE LIMITED
  • Email: business@wegeni.com
  • Address: 13/9, 2nd Floor, Marappa Gounder Plaza, HDFC Bank Upstairs, West Car Street, Tiruchengode, Namakkal, Tamil Nadu - 637211

By purchasing from WeGeni, you acknowledge and agree to this Shipping and Delivery Policy.

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