WeGeni Opportunities

Product Support Executive

Full Time HDFC Bank Upstairs Tiruchengode

About the Role

We are looking for enthusiastic candidates who can support our internal SaaS products, assist clients, understand business workflows, and help customers solve issues effectively. This role is ideal for candidates who enjoy communication, technology, problem-solving, and customer interaction.

Roles & Responsibilities

Support customers in using WeGeni products and services

Understand client issues and provide basic troubleshooting support

Coordinate with the technical team for bug fixes and feature updates

Handle product onboarding and user guidance

Maintain support tickets and client follow-ups

Prepare product documentation and FAQs

Assist in product testing and quality checks

Monitor customer feedback and suggest improvements

Ensure smooth communication between clients and internal teams

Learn product workflows and explain them to clients clearly

Perks & Growth

Work on real-time global client projects

Startup ecosystem exposure

Hands-on practical learning

Opportunity to work on products & SaaS platforms

Personal branding and growth opportunities

Fast learning environment

Networking with founders, marketers, developers, and business leaders

Performance-based growth opportunities

Who can apply?

Freshers

Internship applicants

College-pursuing students

Any degree or diploma

Job Overview

Skill Matrix

Technical Skills

Basic understanding of SaaS products Knowledge of CRM and support systems Understanding of web and mobile applications Basic Excel / Google Sheets knowledge Basic understanding of saas / software workflows Knowledge of email communication tools

Soft Skills

Strong communication skills Patience and listening ability Problem-solving mindset Team collaboration Client handling ability Time management Positive learning attitude

Tools Preferred

VS Code / IDE Github, Server Console Excel / Google Sheets WhatsApp Business Zoom / Google Meet Notion Zoho Mail(Preferred)