1. Introduction

At WEGENI - IT SERVICES & CONSULTING (OPC) Pvt. Ltd ("WeGeni," "Company," "we," "us," or "our"), we strive to deliver high-quality IT services, digital solutions, and consulting services. This policy outlines the terms under which customers may cancel, return, or request a refund for purchased services or products.

By using our services or purchasing from https://wegeni.com/, you agree to this policy.

2. Cancellation Policy

2.1 Service Cancellations

• Customers may cancel a service order before work has commenced to receive a full refund.
• If cancellation occurs after work has started, a partial refund may be granted based on the completed portion of the service.
• If the service has been fully delivered, cancellations and refunds are not applicable.
• Subscription-based services may be canceled at any time, but the subscription will remain active until the end of the billing cycle. No prorated refunds will be issued.

2.2 Digital Product Cancellations

• Digital products such as software licenses, downloadable content, or templates cannot be canceled once accessed, downloaded, or activated.
• If a digital product is found defective or inaccessible due to technical reasons, we will work towards resolving the issue or provide a replacement.

3. Return Policy

As our offerings primarily consist of digital services and solutions, returns are not applicable.

If a physical product is sold in the future, returns may be accepted under specific conditions, which will be outlined in the product details.

4. Refund Policy

4.1 Service Refunds

• If a service has not been initiated, a full refund may be granted if requested within 7 days of purchase.
• If partial work has been completed, a pro-rated refund refund may be issued based on the progress of the service.
• If the service is fully completed and delivered, no refund will be issued.

4.2 Subscription-Based Services

• Subscription fees are non-refundable once the billing cycle has started.
• Customers can cancel their subscription at any time, but it will remain active until the end of the billing period.

4.3 Non-Refundable Products & Services

Refunds will not be issued for:

• Custom software development services once work has begun.
• Digital products, templates, or software licenses once delivered or activated.
• Third-party services or tools purchased on behalf of the customer.
• Any services that have been fully rendered.

5. Refund Process

To request a refund, please contact us at business@wegeni.com with the following details:

• Order/invoice number.
• Reason for the refund request.
• Any supporting documents or screenshots.

Refund requests will be reviewed within 7 business days, and approved refunds will be processed within 10-15 business days, credited back to the original payment method.

6. Disputes & Chargebacks

If a customer initiates a chargeback without prior communication, WeGeni reserves the right to challenge the claim with proof of service delivery. Customers are encouraged to reach out to our support team before filing a dispute.

7. Changes to This Policy

We reserve the right to update or modify this Cancellation, Return, and Refund Policy at any time. Continued use of our services after updates constitutes acceptance of the revised terms.

8. Contact Information

For cancellations, returns, or refund inquiries, contact us at:

Company Name: WEGENI - IT SERVICES & CONSULTING (OPC) Pvt. Ltd

Email: business@wegeni.com

Address: 13/9, 2nd Floor, HDFC Bank Upstairs, West Car Street, Tiruchengode, Namakkal, Tamil Nadu - 637211

By purchasing from WeGeni, you acknowledge and agree to the terms outlined in this Cancellation, Return, and Refund Policy.